Videoconferencing

Videoconferencing

Video communication is becoming more and more popular in the banking sector. Due to this innovative technology, meetings can take place face-to-face yet the participants can be anywhere in the world.

The most common use of the Video communication is for internal meetings as companies which have various branches in various redions nationally and internationally can have quick meetings with the click of a button. The video communication method is used mostly for team projects, management board meetings as well as recruitment and workshops.

Video Communications is used in contact with outside partners – such as stakeholders, partners and suppliers. Through video communications credit committees can meet up to make quick decisions and pass it on to their clients. This type of communication can also be used pass on various information regarding the banks investment plans, buying and selling of stocks, cross-selling, etc. It is very convenient for stockholders’ annual meetings and sittings of management boards who travel around the world and can just connect via internet to the meeting without actually being in the same room. And this is all available with the highest security and reliability which is ensured by the system itself.

A company may invest in their own videoconference solutions system or there is a possibility to use the videoconference software or hardware as a service. MCX provides both solutions.

Due to market competition and expectation of clients, banks have started to build their own video infrastructure, which enables them to communicate with their clients and in effect improve their client service quality and/or accessibility to the banks offer. This type of service is used in the private banking segment which allows the banks employee not only to build a relationship with the clients and quickly gain their trust but also due to the effective communication (connection with voice and picture, ability to present graphs, simulations and account statement), the possibility to present the whole account of the given client with possible investment opportunities.

MCX Telecom offers the highest class videoconference systems of leading producers TANDBERG and LifeSize. Both companies offer a complete package of systems and solutions, adapting each one to the network infrastructure of the company.

The large variety of solutions allows an easy way to build your own videoconference network. Flexibility of the solution together with high quality and functionality, makes the usage of the videoconference system cost-effective and practical.

MCX Telecom offers the personal desktop terminals, as well as stationary solutions used for conference rooms.

We offer consultancy advice about how to adept the videoconference solutions for the needs of the given company. Based on the client’s needs and wants as well as considering their financial and technical capabilities MCX Telecoms’ experts design a dedicated solution.

Improve customer service – the implementation of a innovative videoconference system increases the availability of a banks services and consultants. Adding an image communicator increases the understanding between the client and consultant which automatically increases service effectiveness, decreases operational error and in effect leads to customer loyalty and satisfaction.

Effective Communication – while a company has various branches in different regions, which causes difficulty to meet up in person, it is still expected of them to make quick and accurate decisions as well as effectively resolve problems. “Face-to-face” communications, even with the help of a video communicator, decreases the risk of forgetting any information and misunderstandings. This leads to a high understanding level making the videoconference solution effective while dealing with workshops for employees and not only, located anywhere.  Conducting workshops through a video communicator is as effective as a traditional workshop however with video you eliminate the travel expenses which in effective means saving time and money.

Working with experts – teamwork from a distance – the videoconference solutions used as a daily tool allows for effective partnership between the teams specialists, experts of various departments as well as employees of various branches located anywhere in the world.

Lower costs – higher return on investment (ROI) – Having  a videocommunicator between branches as well as experts and having the availability of any service which is conducted in another location then where the client is present allows to save resources, decrease time on necessary workshop and generate additional income. A remote access to every offer of the bank, without having to increase resources is a source of competitive advantage and a higher ROI. The return of a well thought out investment in a videoconference system can be from 1 to 1,5 years