Telecom solutions

Telecom solutions

One of the most important functionalities of a hotel is its reliable communication with its guests. The telephone is the first channel of contact with the hotel – through reserving a room to its usage throughout the clients stay in the room for room service, wake-up calls, etc. The telephone in the room should have a quick access to the offer of the hotel and its employees as well as be intuitive and easy in use.

MCX Telecom have the newest and most innovative telephone solutions from the global companies French Aastra, Japanese NEC and Canadian Mitel. Their systems can be used in hotels and tourist facilities and use dedicated telephones, voice systems, central management application, and an application dedicated for the reception.

The offered telephone Systems allow each customer to settle the telephone bill and the integrated hotel application of ReHot or Fidelio, allows the guests to access various additional functions.

IP Telephony can be equipped with large LCD screens installed in the web browser. Through offering the quest additional possibility which then can use comfortably from their room, the guest are more satisfied especially since the application is easy and intuitive in use. Due to the web browser the hotel can present its special offers, advertise their own services and even sell its air time to other companies and a mikro advertising slot.

With the wireless telephone DECT that is used by the room service employees, guests and the employees of the hotel have an easy and constant contact with them.

 

The softphone application installed at the reception improves management of incoming calls at the reception. This application allows the employees to see which phones are busy, the login journal, integrated guest book with ex. outlook and many other functions

MCX provides complex telecommunication solution implementation for hotels, starting with an audit of the infrastructure, understanding the needs of the internal network and implements the most optimal solution and carries out training as well as guarantee after-sale service.

Implementing innovative telecommunication Systems in hotels or sport Arenas is import from the organisational as the financial point of view. The most advantages of this solution are:

Optymising business processes
ability to communicate using all types of medias
Increases efficiency and the quick flow of information
Reliability in the communication system, protection and control of access rights
mobility
functionality
quality of connection and transmission
easy usage
integration with external mobile networks GMS/UMTS
Safety